Dispute Resolution

The aim of our company is to provide you with the most comfortable conditions. We want our customers to be completely satisfied with the products and services we offer. However, we know that sometimes there are situations where we do not meet your expectations. If you have a complaint about the services you have received, please contact us via live chat.You can contact customer support through Si14Bet Online Support or by writing to support@si14.bet, where you can discuss your question or problem with one of our customer support agents. If after reporting the problem to the support team you are still not satisfied with the result, your request will be treated as a complaint and you can forward it to the customer service team. In this case, according to the history of contacts to our support, you will need to indicate that the request is a complaint, due to the failure to resolve issues in previous requests. Please follow all the instructions, so we can get full information about the complaint.You will be notified of the outcome of any issue within usually up to 10 working days of receipt of the complaint. In some cases, the response time may be extended up to 10 weeks at our discretion. After the set period of time, in any circumstances where you are dissatisfied with the final outcome of the investigation, you may initiate a dispute or refer the complaint to IBAS in accordance with the procedure belowhttps://www.ibas-uk.com/consumers/service-accessibility/dispute-form/

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